Refund & Cancellation
In case you wish to cancel your order, the request needs to be sent to our customer support team on firstname.lastname@example.org.
The order can only be cancelled, if it is yet to be shipped and the refund shall be processed by us within 7 working days after the cancellation request has been acknowledged.
To be eligible for a return, your order must be in the same condition that you received it, unworn, unused, with tags, unbroken seal, and in its original packaging. You’ll also need the receipt or proof of purchase. The return policy does not apply to free gifts and promotional merchandise.
In-transit damage or shipping of incorrect products only will be accepted for returns. An email with photos of the damaged/incorrect product should be sent within 48 hours of receipt of the product for us to accept the request. To proceed with the refund, SkinSigns will inspect the returned product to validate the claim.
Once approved as an eligible return, a refund or replacement will be issued. If the product is found to be ineligible for return, the product will be shipped back to you. SkinSigns reserves the right to not honour return requests that we determine to be fraudulent/malafide and the decision of SkinSigns in this regard will be final. This return policy is only valid for products purchased directly from our website www.skinsigns.in.
In case of online payment, we will refund the amount back to its source (debit/credit card, bank account, etc.) within 7 working days of acceptance of the return request. The amount full or partial (ie; less shipping and handling charges) shall be returned depending upon the case as determined by our inspection team.
For COD orders, we will refund the amount to your bank account within 7 to 10 working days of acceptance of the refund request and receipt of the product. Please note that cash refunds will not be issued under any circumstances.